I find it hard to do anything in 30 seconds, but, the waiting area is clean, the staff pleasant and knowledgeable. The repairs were done in a timely manner and explained in detail when I picked up me vehicle, HOWEVER, a cup of coffee and a donut would have been nice. Maybe wash and wax the truck would have been nice; maybe vacuum the interior... Good news is that I got change back when I paid my bill. They must be doing things right. I have been a repeat customer for almost 20 years.